Terms of Service
Last updated 23 September 2026
ChannelRelay ("the Service") is a website assistant: businesses ("Customers") point it at public pages on their own site, and it answers visitor questions from those pages and forwards contact details visitors choose to leave.
Using the Service
- You must have authority to add ChannelRelay to the website on which you install it.
- You are responsible for the content you provide for the assistant to draw on, and for having a lawful basis to collect and process the data your visitors submit through it.
- Don't use the Service to send unlawful, abusive, or deceptive content, to impersonate others, or to disrupt or overload the platform.
- Don't reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, algorithms, models or internal structure of the ChannelRelay service, its API or its hosted components, or help anyone else do so, including with automated reverse-engineering tools or AI systems, except to the extent applicable law expressly permits it despite this limitation. (The WordPress plugin itself is free software under the GPL, and its licence governs the plugin code.)
Data roles
For visitor data collected through a Customer's deployment, the Customer is the data controller and ChannelRelay acts as a processor on the Customer's instructions. See the Privacy Policy for what is collected and how it's used.
Pilots, plans and billing
There is no charge to see the assistant on a website. You can stop at any time by emailing hello@channelrelay.io.
Availability and warranty
The Service is provided on an "as is" and "as available" basis, without warranties of any kind. It is offered in an early, actively-developed phase and may change. To the extent permitted by law, ChannelRelay is not liable for indirect or consequential loss arising from use of the Service.
Termination
You may stop using the Service at any time by removing the widget. We may suspend or terminate access for breach of these terms or to protect the Service and its other Customers.
Changes
We may update these terms from time to time; the date above reflects the current version. Material changes will be communicated to active Customers.